RETURNS, REFUNDS & EXCHANGES

RETURNS 14-DAY, ZERO-HASSLE RETURNS & EXCHANGE

 

If you’ve changed your mind about an item for any reason, unlikely ;), simply return it to us within 14 days of receipt of the product for a full refund or price-matched exchange.

 

Returns of non-faulty items outside of this timeframe cannot be considered. Items must be returned in their original condition and original packaging. For us to process your request, products must be returned with a print-out of your order confirmation email. On the back of this print-out, please tell us whether you want a refund or replacement. If it’s a replacement (e.g. a different size or colour), please give details.

 

If there’s a problem with your request (e.g. stock availability for exchange), we will notify you by email. Please contact us for product return address.

 

RETURNING A FAULTY PRODUCT

In the unlikely event of a problem, our UK team is on hand to fix it quickly. For us to do this, faults must be reported to us as soon as you notice them. Here’s how to report a fault: Contact us at returns@strapsandkettles.com You will have to pay for the cost of the return. If we are satisfied that the fault is ours (i.e. the item was not of satisfactory quality, fit-for-purpose or as described), we will reimburse the cost of the item.